Shipping policy
Shipping Policy (Retail)
At Ellora Farms, we strive to provide the best shipping options for our customers. Here’s what you need to know about our shipping policy:
1. Free Standard Shipping: Any order above $75 qualifies for free standard shipping within the lower 48 States.
2. Flat Rate Shipping: Orders below $75 will be charged a fixed standard shipping fee of $6.95.
3. Express Shipping: For faster delivery, you can choose express shipping for a fee of $14.95, available for all orders regardless of the order value.
4. Alaska and Hawaii Shipping: Shipping rates and delivery times for orders shipping to Alaska and Hawaii will be calculated and displayed at checkout.
If you have any questions or need further assistance, please contact our customer service team by emailing at sales@ellorafarms.com
Shipping Policy (Wholesale)
At Ellora Fine Foods, we take pride in delivering premium food products with speed, care, and integrity. To ensure the highest standards of safety and quality, please review our wholesale shipping policy below:
🚚 Order Processing & Shipping
• Fast Fulfillment: We strive to ship all wholesale orders within 24 hours of receipt.
• Cut-Off Time: Orders received after 1:00 PM EST or placed over the weekend will be shipped on the next business day.
• Carrier & Tracking: All shipments are sent via trusted carriers with tracking information provided upon dispatch.
❌ Returns Policy
Due to health and safety regulations, we do not accept returns on food products once shipped. This ensures product integrity, freshness, and compliance with food safety standards.
🛠 Damaged or Missing Items
• If any items arrive broken, damaged, or missing, they must be reported to us within 24 hours of delivery.
• Please provide clear images of the affected products and packaging.
• Upon verification, we will issue a replacement or credit for the reported items.
✅ Buyers Responsibility
• Inspect shipments promptly upon arrival.
• Retain all packaging materials until the issue is resolved.
• Ensure timely communication to facilitate quick resolution.